OK, I admit it. I’m on a fighting streak today. Just one of those days.
After discussing how Yahoo! Pipes may facilitate content theft and unfair use, and bashing against Amazon for not taking better advantage of RSS advertising, it’s time to take on e-retailers, online service providers and basically anyone that does transactional messaging.
Let’s take a look at my inbox. Today I received …
- A transactional e-mail "from PayPal"
- A transactional e-mail "from eBay"
- A transactional e-mail "from Amazon"
- And some other brand names as well
Of course, none of these e-mails were actually from PayPal, eBay or Amazon. Simply spam, as every other day, intended to capture my private data.
Even if PayPal really sent me an e-mail, I would never read it or respond to it, simply because I would consider it spam and would never believe that it’s actually from PayPal.
As I’m sure you’ve noticed as well, transactional e-mail messages have become a horror story for the big brands, with spammers constantly trying to take advantage of their well-known brand names.
But here’s the catch …
- There is no SPAM with RSS, at least not in this form
- When you receive content from an RSS feed that you proactively subscribed to, you can be 100% certain that the message is legitimate and from the publisher to whom you subscribed
- RSS is perfectly capable of delivering personalized transactional information
- RSS is perfectly capable of delivering protected personalized transactional information, granting access only to those with the required username/password combination
- RSS transactional capabilities are easy to implement, if your user database is in order
So why aren’t any of these guys using RSS to deliver transactional information?
PayPal, eBay, Amazon … I really want my transactional messages from you. But when I receive them, I don’t believe them. Please start delivering them via RSS and make me a happy customer … a happy customer that actually trusts messages from PayPal, eBay and Amazon.
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